Privacy Policy

Information We Collect

We collect information that you provide directly when you register an account, complete verification procedures, make deposits or withdrawals, or contact our support team. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details necessary to process transactions.

Additionally, we automatically gather certain technical information as you use our website. This may include your IP address, browser type and version, operating system, device identifiers, time zone settings, and data about how you navigate and interact with our platform. Such information helps us understand usage patterns and maintain the smooth operation of our services.

How We Use Your Personal Data

We use the information we hold about you to create and manage your gaming account, verify your identity, process financial transactions, and deliver the services you have requested. This processing also enables us to meet our legal and regulatory obligations, including anti-money laundering requirements, responsible gambling measures and licensing conditions.

Where you have given us consent, we may use your contact details to send you personalised offers, bonus information, game updates and other promotional material that we believe may interest you. You can withdraw this consent at any time. We also analyse usage data to improve our website, develop new features and enhance your overall experience.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. However, we may share it with trusted service providers who assist us in operating our business. These include payment processors, identity verification agencies, customer support platforms, marketing partners and analytics providers. All such parties are contractually obliged to maintain the security and confidentiality of your information and may only use it for the specific purposes we instruct.

We may also disclose your data where we are legally required to do so, for example to comply with a court order, regulatory request from licensing authorities, or to protect the rights, property or safety of Lizaro Casino, our customers or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, analyse site traffic and provide a more personalised experience. These technologies help us understand which areas of the site are most popular and how we can improve functionality.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of our platform. We also use analytics tools to monitor performance and gather statistical information about visitor behaviour.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, misuse or alteration. Access to personal data is restricted to authorised personnel who require it to carry out their duties, and all staff are subject to confidentiality obligations.

While we strive to use appropriate security measures, no method of electronic transmission or storage can be guaranteed as completely secure. We continually review our security procedures to ensure they remain effective.

Your Rights

You have several rights regarding your personal data, including the right to access a copy of the information we hold about you, to request correction of any inaccurate details, and to ask for your data to be deleted in certain circumstances. You may also object to processing based on legitimate interests or withdraw any consent you have previously given.

To exercise these rights or if you have any questions about how we handle your data, please contact our customer support team. We will respond to all verified requests within the timeframes required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or regulatory reporting requirements. When the data is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. We recommend that you review this policy periodically so that you remain informed about how we collect, use and protect your personal data.

If you have any concerns or questions regarding this Privacy Policy, please contact our support team who will be happy to assist you.